It's happened to us all. We've all experienced (and tolerated) mediocre customer service, either because we don't have the time or inclination to give feedback or complain, or more commonly because we Brits just accept that good is good enough when it comes to our experience of service in this country.
Well this book is going to prove that you're WRONG!
Good is most certainly not good enough. In today's aggressive marketplace, we have to find ways to show up and stand out from our competition, especially when service is the only USP that separates us.
Well the good news is, it's easier than you think and 'Make Their Day' will show you how.
Marie Cross is a customer service fanatic, with over 40 years' experience and a true practitioner of her craft. Her inside story of what it takes to deliver truly remarkable customer service tells of the ridiculous ease by which you can achieve this - so that you too can show up and stand out in your particular field!
Make Their Day
- Product Code: 978-1-911559-69-6
- Availability: In Stock